Review Tracking Services

Review tracking services monitor and aggregate customer reviews from multiple platforms into a single view for your Singapore business. We provide real-time alerts, sentiment analysis, and reporting to help you manage your online reputation effectively.

We monitor Google Business Profile, Facebook, TripAdvisor, Shopee, Lazada, Carousell, industry-specific directories, and dozens of other platforms relevant to Singapore businesses.

Most review alerts are delivered within minutes of a new review being posted. We configure alerts via email, SMS, or app notifications based on your Singapore team’s preference and urgency requirements.

Pricing depends on the number of locations and platforms monitored. Basic tracking for a single Singapore location starts from a few hundred dollars per month, with multi-location packages available at competitive rates.

Absolutely. By analysing review themes and sentiment trends, we identify specific areas where your Singapore business can improve. This feedback loop directly informs operational and service improvements.

Yes, we provide response templates, guidelines, and optional managed response services. Our team can craft professional replies to reviews on your behalf, maintaining your Singapore brand voice consistently.

Yes, competitive review tracking is a key feature. We monitor your Singapore competitors’ reviews and ratings, providing benchmarking reports that show how your reputation compares and where you can gain advantage.

Absolutely. Our platform handles multi-location tracking with ease, providing both aggregate and location-level reporting for Singapore businesses with multiple outlets, branches, or offices.

Reviews that break a platform’s policies, such as spam, conflicts of interest or offensive content, can be reported for removal. Genuine negative reviews usually cannot be removed, so a thoughtful public response and steady flow of new positive reviews are the best remedy.

Ask every customer in the same neutral way at the right moment, such as after a completed purchase or service, and make leaving a review easy with a direct link. Avoid offering incentives for reviews or only asking customers you expect to be positive, as both breach most platforms’ policies.

Partly. Google Business Profile, Facebook and most marketplaces send free notifications for new reviews, and Google Alerts can flag brand mentions on news sites and forums. This works for a single outlet on a few platforms. Paid review tracking becomes worthwhile once a business has several locations, many review sites, or needs sentiment analysis, competitor benchmarking and consolidated reporting, because manual checking quickly lets feedback slip through.

The core review tracking metrics are average star rating, review volume, review velocity (new reviews per month), response rate and average response time, tracked per platform and per location. Sentiment grouped by theme, such as staff, pricing or waiting time, shows what drives the rating. Comparing these figures against nearby competitors adds context, because a 4.3 rating means something different where rivals average 4.7.

Ideally within 24 to 48 hours. A prompt, calm reply to a negative review shows prospective customers that complaints are taken seriously and can stop a grievance escalating onto social media or forums. The response should acknowledge the specific issue, avoid arguing or revealing the customer’s personal details, and offer a way to continue the conversation privately. Real-time alerts make this turnaround realistic for multi-outlet teams.

First, report the review to the platform under its fake engagement, spam or conflict-of-interest policy, with evidence such as no matching customer record. If the platform declines and the review contains false statements of fact that harm the business, Singapore defamation law may offer recourse, but legal advice is essential and court action can draw further attention. Genuine negative opinions, even harsh ones, are generally not removable.